IMPORTANT: When you create a support ticket, we want to ensure that all necessary information is provided to address your issue quickly and effectively. Therefore, we kindly ask you to take note of the following:
Language Support: You Can Use English or Vietnamese: Rest assured that you can communicate with us in either English or Vietnamese without encountering any language-related issues. Feel free to choose the language you're most comfortable with, as our support team is proficient in both languages and will assist you accordingly.
Category Section - Choose the Product You're Experiencing Issues With: To help us identify your issue accurately, please select the type of product or service you are encountering problems with. This will assist us in determining the cause and providing the most suitable solution.
Priority Section - Let Us Know Your Feelings About the Issue: How do you feel about the current issue? Share the impact it has on your experience, whether it's a minor inconvenience or making you extremely uncomfortable. This information will help us prioritize and address your issue effectively.
Attachment Section - Attach Relevant Images Related to the Issue: Attaching images or any related documents will help us better understand the current situation and provide accurate and timely feedback. Remember, this will assist us in delivering the best possible support solution for you.
Thank you for sharing this information and being willing to work with us to resolve your issue. We are committed to making every effort to ensure you receive the best support possible from Dr. Hanu.
